Transform Your Healthcare IT  Operations and Project Delivery

Through our experience and data-driven practices we gain greater understanding of your operational and organizational capabilities, work dynamically to develop change plans to instill or uplift processes and tools, creating significant improvements for optimal alignment.


Our organizational design services transform the way you are structured, utilizing experience, objective data, and evidence-based practices to create the optimal alignment for your IT department.

We focus your organizational design around:

  • Strategic Alignment and Planning
  • Portfolio and Program Management
  • Operational Governance
  • Organizational Structure
  • Professional Development 

Our project delivery services help you every step of the way from project planning through go-live and operational transition for sustained value achievement.  Our expert consultants are here to help you run your projects more efficiently, bringing best practices, experience, and trusted resources, creating better outcomes for your organization. 

why work with us?

Running an IT Division is Hard — Don't Do it Alone!

Create a Strategy for Your IT Division

Having a plan to follow can help you mitigate possible negative outcomes before they happen. We'll help you with short and long-term planning and fit each project into your overall strategy.

Run Your Projects On Time and On Budget

Our resources make sure that your project is running effectively, no matter what you're installing. We infuse Operational Excellence into everything we do, meeting your strategic and operational goals.

Start with Best Practices

Our resources bring tools,  templates, and assessments to every engagement to start from industry best-practices, giving you a foundation to ensure desired outcomes.

The Solution to Your Healthcare IT Struggles

Consulting Excellence 

At MAKE, we hand pick all our consultants. We're not a place to come to if you just need a body to fill a role. Our consultants come with decades of experience and have seen it all, meaning they provide immediate value and can hit the ground running at your organization;

Testing Excellence

Create a testing strategy for your project and organization that integrates with your team and ensure high-quality testing outcomes every time. Testing is often overlooked, but MAKE is uniquely qualified to ensure your testing lives up to what end users expect.

Operational Excellence

Through our experience and data-driven practices we gain greater understanding of operational and organizational capabilities, work dynamically to develop change plans to instill or uplift processes and tools, and create significant improvements for optimal alignment.

Program Management

MAKE has program managers and project managers who can ensure your projects are run effectively, no matter what you're installing. We have experts in clinical and financial systems, across multiple vendors who will keep your project on track and on budget, holding both the organization and vendors accountable.

Our program management team blends seamlessly with your team and strives to build a healthy team culture working with you and your vendors to ensure that your team is as effective as possible.

MAKE project managers bring a proprietary toolset, allowing us to quickly stand up a program and structure so you can start a project immediately. Already have a program structure in place? No problem, we can integrate into that too.

Physician Support

Our physicians cover many clinical specialties and are skilled in multiple EHRs to provide any level of service you may need.

We provide unique options that support physician engagement, including a Physician Subscription model that gives you access to physician support anytime you need it. 

Physician Go-Live Support

MAKE provides physicians for peer-to-peer support during go-live events to improve physician adoption and satisfaction. Get physicians the support up front when it’s needed most and avoid bad habits forming. Not just anyone can support your physicians; it needs to be someone who knows their unique workflows.

Physician Engagement

MAKE can improve physician usage of your EHR. Help physicians be more efficient, improve documentation and ordering time, and reduce after-hours time. Improve patient safety as well. Using metrics and analytics, we can measure physician adoption and help your organization reach your target goals.

Interim CMIO

While your organization is looking for a permanent CMIO, MAKE can provide experienced physicians who can keep your projects and strategies moving forward. Whether it’s three, six, or 12 months, we have available resources to meet your requirements.

Physician-Led Projects

Physician involvement during the project implementation phase is key to correct design and better adoption post go-live. MAKE can provide physicians who know EHR solutions to help make the right decisions for physicians, help train, or be another set of hands.

Staff Augmentation

Sometimes you just need someone to bolster your team or bring in experience you don’t have. We have resources in many different applications and can match you with the right fit. Have a specific need? Just ask us how we can help!

Activation Planning & Support

There are multiple aspects to successful Activation Planning: cutover planning, go-live staffing, Command Center planning, and then stabilization. We have led many clients through successful go-lives, and have the tools and expertise to guide you.

We utilize TransIT Plans for our methodology, creating formalized plans that everyone can access and contribute to, improving communications and planning.

Testing as a Service

You have the correct tool for documenting your test scripts with TransIT. But do analysts have dedicated time to create good test script content? Does your organization have a Testing Coordinator to ensure your Testing Management Plan is followed? Do your Analysts keep your test scripts up-to-date with each new round of testing? This is where Testing as a Service (TaaS) can help. This service, used in conjunction with TransIT eliminates the need for a Testing Coordinator and for Analysts to be burdened with creating and maintaining your test scripts. 

With TaaS, you’ll have a dedicated resource who will ensure your test scripts consistently live up to the standards in your Testing Management Plan. As Testing Coordinator, we manage the preparation leading up to each testing round and the issues and script corrections coming out as well, ensuring they’re ready for the next testing event. 

MAKE’s TaaS helps create consistent test scripts across all your applications, storing each script in TransIT for easy retrieval. Offload test script development from your analysts, allowing you to use your team more efficiently, get more projects done, all while lowering your costs.


Workflow Analysis

Understanding your current state processes is critical to ensuring you don’t create gaps when developing a new future state. The TransIT workflow and testing tool allows for the detailed documentation of current state workflows. These workflows become the basis for your regression test scripts.

Once you start working on your future state workflows with your vendor, these can also be documented in TransIT. They can be documented at a high level and then fleshed out with the details as the build progresses. These workflows can be combined with those from your other applications to become the basis for your integration test scripts.

Workflows that aren’t fleshed out can lead to confusion at go-live, or worse, end users processes that don’t work. This can add significant cost and delays to your implementation.

Let our experts document your workflows for you, or teach you how.

Testing Methodology & Management

Implementation success or failure can be directly attributed to how well applications were tested, how well end users understand new workflows at go-live and how quickly they adapt to those new workflows. MAKE Solutions’ methodology along with the TransIT workflow and testing tool allow end users to be engaged throughout the implementation.

Does your organization have a Testing Management Plan to ensure consistency in testing practices? Is this plan utilized across all of your projects and production support? Contact MAKE Solutions to assist with developing or reviewing your Testing Management Plan. Our methodology, used in conjunction with TransIT make it easier for end users to participate in design, validate workflows, and participate in testing. The more the end users are involved, the easier it is to build adoption for your implementation.

If your test scripts are not where you want them to be, it takes time and effort to get them updated. We can help develop the strategy to implement the plan, and ensure your test scripts live up to the standards in your Testing Management Plan.

Test Script Development

Testing workflows prior to go-live reduces the number of bugs introduced into production and the need for process rework post-go-live.

MAKE Solutions has resources who are experts in creating test scripts. We work with your analysts and subject matter experts to create detailed workflows that incorporate all steps in the test scripts to ensure nothing is missed.

Strategic Alignment and Planning

During the course of your program, we can help you create the plans necessary to carry out your organization's strategic vision. If you need a roadmap, multi-year planning, help with a merger, or guidance on your clinical, financial, technical, or operational needs, we have experts.

Ensure that your competing priorities and strategies are balanced to come up with a cohesive plan. With our expertise you can ensure that you're on the right path and working on the right things.

Portfolio and Program Management

MAKE will help you put together a portfolio of existing projects and determine what’s most important to work based on your organization’s strategic priorities. We’ll bring in tools to help you rank your projects, work through project intake, and then assign out to analysts.

Organizational Governance

MAKE can review and help you optimize the structure and processes for evaluating and deciding which projects and initiatives the organization should invest its time, people, and money to best support clinical and business operations while enabling the organization to achieve its goals; what opportunities should be approved and how they should be prioritized and sequenced to avoid collisions and gain synergies. We also review how IT sits within the organization to ensure communications and planning flow across the enterprise.

Organizational Structure

MAKE can review the current structure or your department and make recommendations for changes to ensure resources are in the right roles and reporting to the correct person. We also review how IT sits within the organization to ensure communications and planning flow both among departments.

Why is MAKE Consulting Different?

You don't have to keep trying to figure this out alone. Let our experts help you find the right combination of support, software, governance, and processes to accomplish your goals with the least amount of muss and fuss.


True Experts

Each person who wears a MAKE badge has worked for us before and proven their skills. This means we don't have experts in every application. But the ones we have are the best around.


We Do the Work

There are lots of consulting companies who will assess how you are doing; but you already know what needs to be fixed. We actually do the hard work of implementing those fixes.


It is Not a Sale

We do what we do because we are passionate about our work. It is not to push more resources or services just for another sale. We want you to trust what we are saying is the best for you.


Check Out the Success Other Clients Experienced With Us


MAKE was an Invaluable Asset

MAKE Solutions was an invaluable asset for our IT leadership team during our EHR implementation. [The team’s] knowledge and expertise are outstanding. They are great collaborators and leaders. The testing team was extremely helpful in working with our team to create a comprehensive testing plan, which reduced our overall testing time and improved the quality assurance of our build prior to implementation. We were able to identify and correct many issues prior to go-live by utilizing this testing plan.

Dr. Mandy Halford, MD, FHM - VP, Chief Medical Informatics Officer, Covenant Health

TransIT Reduced the Time & Effort to Test

There are two fundamental things needed to reduce the burden to IT: one is a Help Desk, and the other is a testing tool. We chose TransIT as our testing tool. The burden an EHR puts on analysts for testing is significant; there are upgrades, patches, new domains, and packages coming out that need to constantly be tested. We’ve seen a big benefit from TransIT in reducing the time and effort it takes to test.

Deane Morrison - Chief Information Officer, Concord Hospital

TransIT Has Been a Great Success

TransIT has been a great success at our site across three rounds of integrated testing and ongoing testing prior to go-live. After a couple of days of training and a few days to set up the environment, the team was ready to build test scripts in TransIT.

Lyn Baluyot, MHA - VP, Chief Transformation Officer, TransForm

TransIT is Ingrained in Our Processes

We have been very satisfied with the ease of use of TransIT, the tools it provides for managing a large-scale test event, and the ease of reporting on errors and issues found during testing. TransIT has become an ingrained part of our process and we are expanding its use to include the test scripts for our STAR financial system, so we can use it with our next STAR upgrade in addition to continued Cerner projects.

Suzanne Travis - Manage, Project Manager, Northside Hospital

Our Most Successful Round of Testing Ever

Using TransIT, we uploaded our existing 34 integration test scripts from our recent upgrade, modified them to reflect workflow uplifts, added an additional 40+ scripts for the 2 additional facilities, and trained 200+ clinical and revenue cycle testers in the new tool. All within our aggressive 6-week timeline.

Over the next three weeks of testing, WE COMPLETED OUR MOST SUCCESSFUL ROUND OF INTEGRATION TESTING EVER. We ran just over 80 test scripts. The tool provided us the unprecedented capability to coordinate the efforts of 200 people on 45 teams, provide visibility into how test scripts are progressing, support rapid script hand-offs between teams with the flexibility of resources to work from anywhere, traceability of EMR system issues tied directly to test steps and the ability to update almost 700+ script corrections and revisions. In post-testing survey results, over 96% of McLaren respondents recommended the use of TransIT in future integration testing.

We just scratched the surface of TransIT’s potential value to McLaren. We are planning extensive workflow testing and future test automation. TRANSIT WILL BE A STRATEGIC TOOL for ensuring our solutions meet the needs of our physicians, clinicians, and business associates.

John Tikka - VP Information Technology Applications, McLaren Health Care

Top Questions from Our Clients

Get the answers to your questions and make a confident decision in what's best for your technology and optimizations.

Why Should We Invest in a Consultant?

When you're implementing new software, there are a lot of things that you have to consider — planning, design, testing, go-live, and many other steps along the way.

It's easy to waste time or miss crucial points that could cause headaches and problems down the line. Our expert consultants do this every day for healthcare organizations just like yours. We know how to help you mitigate risks and make it to go-live faster.

What Makes Your Consultants Different?

We’ve worked on projects with all the consultants we recommend, and we have vetted each one of them. We personally know everyone and put our trust in them so you can too.

Can You Provide At-the-Elbow Resources?

At-the-elbow (ATE) support isn’t something we typically do because we can’t verify the knowledge and skills of such a large number of resources. However, we can provide great resources for a command center and to work tickets, which is where you can often have overlooked needs.

What Are Your Rates?

We charge competitive rates for our resources which can flex to fit your budget, needs, and project length. We’d love to talk to you about your budget to see how we can fit in.

You Don't Have to Make These Decisions Alone

You're up against deadlines and you have a lot to juggle to make it all happen on time with minimal errors. This is what we do — all day, every day — so don't do it alone. Ask Our Experts and get the guidance you need to find the best path forward.