Resource Center

Do you feel like your healthcare IT department is always stuck in reactive mode, constantly firefighting instead of working proactively?


Are operational services and projects delayed and quality lacking due to inefficient processes?


MAKE’s discovery tools, based on proven strategies and years of experience, help you assess your healthcare IT operations.


  • Identify and fix gaps in your process.
  • Proactively identify and address problems before they delay projects
  • Structure your governance workflows and resources for maximum efficiency
  • Make data-driven decisions instead of relying on intuition
  • Move from reactive firefighting to nimble, structured operations

Empower yourself to improve your ability to deliver excellent IT projects and services.


Discover areas within your organization to advance by accessing MAKE’s Discovery Tools.


Complete the form below to download our tools.

Operational Excellence Resources

Operational Excellence Survey

Short questionnaire to determine if operational excellence services are right for you. This should be completed by anyone at an organization interested in understanding if organizational design might benefit them.

Takes ~5 Minutes to Complete

Operational Excellence Discovery

Assess the effectiveness of your strategic planning and governance, portfolio and program development, HIT organizational support structure and operating practices.


Takes ~3 Hours to Complete

Portfolio and Program Management Resources

PMO Maturity Discovery

Understand your organization's vision for PMO services and identify opportunities for improving alignment and addressing gaps between current state and vision. Recommended to be completed by Director of PMO or Leaders responsible for project delivery and operational coordination.

Takes ~2 Hours to Complete

Portfolio Recalibration

Use this tool to apply formal decision criteria to assess your organization’s selected projects and confirm if projects should be continued based on appropriateness and alignment to the organizational goals, committed roadmap, and resource capacity.

Operational Governance Resources

Operational Governance Survey

Short questionnaire to help you determine the effectiveness of your organization’s governance processes for selectin and prioritizing operational and IT requests. Recommended to be completed by anyone at an organization interested in understanding more about how the organization’s operational governance can be improved.

Takes ~5 Minutes to Complete

Operational Governance Discovery

Understand and identify opportunities for
improvements to your organization’s decision-making processes, and identify alignment opportunities between the organizational goals, committed roadmap, and resource capacity through the evaluation of intake/demand processes, governance, and portfolio management practices.

Takes ~3 Hours to Complete

HIT Structure, Development, and Operational Practice Resources

Project Sustainment Discovery

Understand project or change sustainment strengths and areas of opportunity.

Takes ~1 Hour to Complete

End-User Education Discovery

Understand your organizations end-user education strategy and planning processes and identify opportunities for improvement. Recommended to be completed by IT/IS and Learning leadership.

Takes ~2 Hours to Complete

HIT Support Structure Staffing Calculator

Understand and identify staffing needs for your Health Information and Technology team or department’s organization structure based on projected intake, demand, governance processes, portfolio management, and strategy.

Takes ~1 Hour to Complete

HIT Support Structure Skills Assessments

Understand and identify opportunities for agile Health Information and Technology Team/department organization structure and professional development improvements.

Takes ~1 Hour to Complete

Testing Strategy & Planning Discovery

Understand your organizations testing strategy and planning processes and identify opportunities for improvement. Recommended to be completed by IT/IS leaders and testing coordinators.

Takes ~1 Hour to Complete

Integration Testing Prep Checklist

Integration Testing is a complicated, large-scale, and highly coordinated event that takes a lot of preparation. Leverage our experience, download this checklist, customize it to your needs, and don't miss another step again.

Organizational Maturity-Testing Scorecard

As companies perform testing, they grow and improve their processes over time — but there's always room for improvement. Download this scorecard and analyze your current testing processes so you can move up the rungs and get better outcomes.

Complete this form to download our Resources.

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