About


Our "Why"

MAKE Solutions was founded to assist healthcare organizations and improve the outcomes of their technology implementations. We wanted to streamline software implementations — ensuring that organizations could mitigate risk and speed up time to go-live.


Since our founding, we have expanded our vision to include industries outside of healthcare, helping organizations, consulting companies, vendors, and resellers gain efficiencies with their operations and projects.

Brian Kottenstette

— President and CEO

Brian has over 20 years of experience helping ensure that projects succeed. His passion is in leading organizations through major transformations by helping them optimize their business processes, improve efficiencies, implement IT Management, and improve clinical technology adoption. He co-founded MAKE Solutions with Patti Marshall with a vision to help companies successfully transition and run better.

He’s an accomplished leader who guides companies and teams at every level — project management, configuration, testing, and governance across multiple large organizations.

Dr. David Wilcox, DNP, MHA, BSN, RN, NI-BC, LSSBB

— Chief Clinical Officer

David's career has taken him across many aspects of healthcare. He's a Registered Nurse Executive with Lean Six Sigma Black Belt certification and expertise in change management. He is laser-focused on creating greater efficiencies for bedside clinician's and patient outcomes using technology, data, processes, leadership, and operational changes.

David has deep experience in healthcare workflow and process improvement using Lean Six Sigma methodologies to create optimal outcomes. His expertise in conflict resolution and collaborative consensus building drives successful adoption of new processes and culture change. He is also an expert at major EHR system workflows.

Tamara Pomerantz

— VP Client Operations

Tamara Pomerantz has spent her career as a trusted advisor to healthcare organizations across the country. Over her 25 years in the industry, Tamara has proven herself to be an experienced leader, mixing innovative solutions with industry best-practices to create change and deliver results. She specializes in Operational Excellence to develop strategic and operational goals, installing process and data-driven performance metrics, motivating operational change, and providing consulting services.

Tamara delivers the consulting every hospital wants: open, honest, trusted, and accurate. That passion shows through in everything she does.

Angela Gray

— Director, TransIT Implementations and Support

Angela is our resident expert in all things TransIT — our flagship workflow and testing documentation tool. She has been with MAKE Solutions since we began in 2012.

She is tirelessly dedicated to helping our clients succeed with TransIT — supporting our clients, creating test scripts, and leading our team of analysts.

Douglas Marshall

— CFO

Douglas serves as MAKE’s financial expert, steering the company’s financial planning, forecasting, and budgeting processes. With experience in financial management and client relations, he brings clarity and structure to complex financial data. Douglas also works directly with clients on accounts receivables, ensuring every partnership is built on transparency, trust, and fiscal responsibility.

You Don't Have to Make These Decisions Alone

You're up against deadlines and you have a lot to juggle to make it all happen on time with minimal errors. This is what we do — all day, every day — so don't do it alone. Ask Our Experts and get the guidance you need to find the best path forward.

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